Receptionist - Barcelona, Spain

Job Summary

As a Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a smooth check-in and check-out process. Your role is crucial in creating a positive guest experience by offering excellent customer service and handling administrative tasks efficiently.

Key Responsibilities

• Greet and welcome guests upon arrival.

• Handle check-in and check-out procedures.

• Manage reservations and room assignments.

• Answer phone calls and respond to emails.

• Provide information about the hotel and local attractions.

• Address guest inquiries, requests, and complaints.

• Maintain a clean and organized front desk area.

Required Qualifications

• Language: English.

• Experience: Previous experience in a customer service or front desk role preferred.

• Skills: Strong communication and interpersonal skills, proficiency in Microsoft Office, ability to multitask.

Preferred Qualifications

• Experience: Experience in the hospitality industry.

• Skills: Familiarity with reservation systems and hotel management software, multilingual abilities.

Physical Requirements

• Ability to stand for extended periods.

• Ability to handle light lifting.

Work Environment

• Primarily indoor settings.

Salary & Benefits

• Flights & accommodation.

• Competitive hourly salary + commission + loyalty (end of season) bonus.

• Free entry.

• Free drinks.

• Staff parties.

• And much more!